Frequently Asked Questions
Coverage and Equipment
No, SynkroMax has no binding contracts and no hidden fees. We fully disclose what you are buying when you are buying it and how much it costs.
Check out our Return Policy — 30 day refund guarantee of the service charge from the day of activation of your service!
Setup and Security
It depends on which SynkroMax service you have chosen:
Our SynkroMax Unlimited Fixed internet service requires an outdoor antenna be placed high up on the outside of your house with a cable pulled inside. The antenna will be pointed toward the base station which will communicate wireless broadband Internet to you. A professional installer will do this for you.
- Make sure your device is powered on at the AC Power adapter.
- REBOOT indoor router device by unplugging at the power source. DO NOT HIT RESET ON THE ROUTER AS IT WILL WIPE OUT THE SETTINGS AND A TECH WILL HAVE TO BE DISPATCHED TO REPROGRAM IT. Or you can also bring a router to the office and the techs will program it for free.
- Make sure that the cable coming from the antenna on the outside of your house is attached to the AC power adapter inside the house/building.
- Make sure that you have active service. It may be as simple as updating your payment on file. If you have access to another Internet connection, log in to your account and make a payment. Or call us at 928-243-7811, and we will help you solve the problem.
There are many factors that may impact your connection speed, including type of browser or operating system, overall network traffic, time of day, additional background applications already running (e.g. streaming media, downloading large files).
If you are experiencing consistently slower connection speeds, make sure that all of your connection and security software is up to date.
Run the standard maintenance programs for your PC, including scanning for viruses, spyware and malware. To keep your PC running at its best, we recommended that you perform this maintenance every 30 days.